Shipping Policy
At Netecom, a brand owned and operated by NETECOM LLC, we carefully prepare each order and work with fulfillment partners to produce and deliver our products.
Because different products may have different production and fulfillment requirements, shipping rates and available shipping options may vary by product and destination.
The applicable shipping options and shipping charges for your order will be shown at checkout before you complete your purchase.
1. Order Processing
Most orders are processed within 5–7 business days before being shipped.
Processing time is the time required to prepare and produce your order and does not include shipping transit time.
For personalized and custom products, processing begins after we receive all required personalization details, photos, files, or other information needed to complete your order.
If required information is missing or submitted late, production may be delayed.
2. Shipping Rates
Shipping rates vary depending on factors including:
- Product type
- Destination country
- Order value
- Order quantity
- Package weight, where applicable
- Fulfillment and production requirements
Because Netecom offers products with different fulfillment requirements, shipping rates may vary between products.
The shipping charge displayed at checkout is the applicable rate for your order.
3. Free Shipping
Free shipping is available for eligible products, destinations, and orders according to the applicable shipping profile.
Free shipping eligibility may vary depending on the product and order requirements.
If your order qualifies for free shipping, the applicable free shipping option will be displayed at checkout.
4. Coloring Book Shipping
Coloring books have specific shipping rates because shipping costs for these products can vary according to order value, quantity, package weight, and destination.
Larger orders may have higher shipping charges because additional books increase the total package weight and transportation cost.
The applicable shipping rate for your coloring book order will be displayed at checkout before payment.
5. Custom Photo Coloring Books
Custom photo coloring books require additional preparation and production based on the photos and customization information provided by the customer.
The standard processing time is 5–7 business days after all required photos and customization details have been received.
Please make sure that all required files and information are submitted promptly to avoid unnecessary production delays.
6. Estimated Delivery Time
After an order has been processed and shipped, estimated transit time is:
United States
7–14 business days after shipment
International Orders
7–16 business days after shipment
These estimates do not include the 5–7 business day processing period.
Therefore, the estimated total time from order placement to delivery is generally:
- United States: 12–21 business days
- International: 12–23 business days
Please note that delivery estimates are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier, customs processing, weather, and other circumstances beyond our control.
7. International Orders
Netecom ships to selected international destinations.
International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, any customs duties, import taxes, or local fees charged by the destination country are the responsibility of the customer.
Netecom does not control customs processing times or fees imposed by local authorities.
8. Order Tracking
When tracking information is available, it will be provided after your order has shipped.
Please allow some time for tracking information to become active or update after the package has been handed over to the carrier.
If you have questions about your tracking information, please contact our customer support team.
9. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Full name
- Street address
- Apartment, unit, or suite number, if applicable
- City
- State or province
- ZIP or postal code
- Country
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has entered production or has been shipped, we may not be able to change the shipping address.
10. Delayed Shipments
Although we work with shipping partners to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances outside our control, including:
- Carrier delays
- Severe weather
- Customs processing
- Transportation disruptions
- Incorrect or incomplete shipping information
- Other circumstances beyond our control
If your order appears to be delayed, please contact us. We will review the available tracking information and assist you with the next steps.
11. Lost or Missing Packages
If tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.
You may also contact the carrier using the tracking information provided.
If you still cannot locate the package, please contact Netecom with your order number and tracking information so that we can assist you.
Cases involving incorrect addresses, carrier-confirmed delivery, or other delivery circumstances will be reviewed individually.
12. Multiple Packages
Orders containing products with different fulfillment requirements may be produced or shipped separately.
As a result, an order may arrive in multiple packages with separate tracking information.
Receiving one package before another does not necessarily mean that an item is missing from your order.
13. Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
NETECOM LLC
Email: support@netecomus.com
Phone: +1 (303) 927-0723
Business Address:
1500 N Grant St, Ste R, Denver, CO 80203, United States
Support Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time
We are happy to assist you with your order.