Privacy Policy

At Netecom, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how NETECOM LLC, which owns and operates the Netecom website, collects, uses, shares, and protects information when you visit or make a purchase through our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Netecom, we may collect information that you provide directly or information that is automatically collected.

Information You Provide

Depending on how you interact with our website, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Payment-related information
  • Product preferences
  • Personalization details
  • Photos, images, or other files submitted for custom products
  • Information you provide when contacting customer support

Please only provide photos, images, and personal information that you have the appropriate rights or permission to use and share with us.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages and products viewed
  • Referring website
  • Website interactions
  • Date and time of visits

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Produce personalized and custom products
  • Process payments
  • Communicate with you about your order
  • Provide customer support
  • Send order confirmations and updates
  • Respond to questions and requests
  • Improve our website, products, and services
  • Understand website usage and customer preferences
  • Detect and prevent fraud, abuse, and unauthorized activity
  • Comply with legal and regulatory requirements
  • Send marketing communications where permitted and, when required, with your consent

For personalized and custom products, information such as names, photographs, and personalization details may be used by Netecom and appropriate production or fulfillment partners as necessary to create and fulfill your order.

4. Personalized Products and Customer Photos

Some Netecom products require customers to provide photographs, names, text, or other personal information.

When necessary to fulfill your order, customer-provided information or files may be shared with trusted production and fulfillment partners.

We use this information for purposes such as:

  • Creating the requested product
  • Processing and fulfilling the order
  • Shipping the completed order
  • Providing customer support
  • Resolving order-related issues

Customers are responsible for ensuring that they have the necessary rights and permissions to submit photographs, images, artwork, or other content to Netecom.

5. Payment Information

Payments are processed through third-party payment providers.

Netecom does not generally store complete credit card numbers or full payment credentials on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

6. Cookies and Similar Technologies

Netecom and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Operate and secure our website
  • Remember preferences
  • Understand website traffic
  • Analyze website performance
  • Improve the customer experience
  • Measure advertising effectiveness
  • Support relevant marketing where permitted

You may be able to manage certain cookie preferences through your browser or available website settings.

Disabling certain cookies may affect some website functionality.

7. Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity, measure marketing performance, and improve our advertising.

These services may collect information about your interactions with our website through cookies, pixels, or similar technologies.

Depending on your location and applicable law, you may have certain rights and choices regarding cookies, analytics, and personalized advertising.

8. How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our products and services.

These may include:

  • Shopify and website service providers
  • Payment processors
  • Production and fulfillment partners
  • Shipping and delivery providers
  • Analytics providers
  • Advertising and marketing providers
  • Customer support providers
  • Professional service providers
  • Government authorities or law enforcement when required by law

We do not sell your personal information as a business practice.

We share information only as reasonably necessary to provide our services, operate our business, comply with legal obligations, protect our business and customers, or as otherwise permitted by applicable law.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill and support orders
  • Maintain business and transaction records
  • Provide customer service
  • Resolve disputes
  • Prevent fraud
  • Meet legal, accounting, and regulatory requirements

Retention periods may vary depending on the type of information and applicable requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is used
  • Opt out of certain marketing communications
  • Exercise other privacy rights available under applicable law

To submit a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

12. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

  • Products
  • Promotions
  • New collections
  • Special offers
  • Other Netecom updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

You may continue to receive transactional communications related to your orders even if you opt out of marketing communications.

13. Children's Privacy

Netecom does not knowingly collect personal information from children in violation of applicable laws.

Our website is intended for a general audience. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Netecom is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies and terms of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or how Netecom handles your personal information, please contact us:

NETECOM LLC

Email: support@netecomus.com

Phone: +1 (303) 927-0723

Business Address: 1500 N Grant St, Ste R, Denver, CO 80203, United States

Support Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time