Contact Us

We're Here to Help

Have a question about a product, order, personalization, or delivery? Our customer support team is here to help.

Whether you need assistance before placing an order or have a question about an existing purchase, please feel free to contact us.

Customer Support Hours

Monday–Friday
9:00 AM–5:00 PM Eastern Time (ET)

We usually respond within 24 – 48 business hours.

Contact Information

NETECOM LLC

Email: support@netecomus.com

Phone: +1 (303) 927-0723

Business Address: 1500 N Grant St, Ste R, Denver, CO 80203, United States

Order Support

If you are contacting us about an existing order, please include:

  • Order number
  • Customer name
  • Email address used for the order
  • Details of your request
  • Photos or other relevant information, if reporting a product issue

Providing these details helps us identify your order and assist you more efficiently.

Product & Personalization Support

If you have questions about a product or need help with personalization, please include as much information as possible about your request.

For custom products, please make sure that your personalization details, photos, or other required files are provided according to the instructions on the product page.

Before Contacting Us

For information about specific topics, you can also review:

  • Shipping Policy – processing, shipping rates, delivery estimates, tracking, and international orders
  • Return & Refund Policy – returns, refunds, replacements, damaged or incorrect products
  • FAQ – answers to common questions about products and orders

We’re Happy to Help

At Netecom, we value every customer and strive to provide a clear and dependable shopping experience.

If you need assistance, please contact us and our team will be happy to help.